Return Policy

Return Policy

You have 30 days from delivery to ask for a return. The piece has to come back unworn, with its tags, in the original packaging, and with the receipt or another proof of purchase.

How to start

Email capuletkids.usa@gmail.com with your order number. Parcels sent back without asking first are not accepted.

Return shipping

Return shipping is paid by you: any carrier, tracked, to Capulet Kids, 20 Grand Ave, Brooklyn, NY 11205. We do not send return labels.

Refunds

Once the parcel arrives and passes inspection, we refund the full order amount to the original payment method. Banks may need a few more days to post it.

Fit and sizing

Sizes are the brand's own, sewn into the label, listed as is. Two kids of the same age can be a size apart, and a slim cut feels tight on one and loose on the other. None of that is a defect. Not sure about a size? Write to us before you order and we measure the exact piece for you.

Damaged, defective, or wrong item

If something arrives damaged, defective, or not what you ordered, write to us straight away. We make it right at our cost, shipping included.

Exchanges

The fastest route is to return the piece and place a new order for the size you want, so it does not sell out while the return is in transit.

Questions

capuletkids.usa@gmail.com, (718) 675-0127.