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Return Policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at capuetkids@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at capuetkids@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded 80% of your initial order amount on your original payment method. Please, make sure we withhold 20% from your original payment amount.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Business Address: 141 Montague St, Brooklyn, NY 11201 Email: capuletkids@gmail.com Phone: +1 (718) 797-1221